Refund Policy
Transparent and hassle-free refunds.
1. General Refund Guidelines
Refunds are initiated if you are overcharged, if the driver cancels after you paid online, or for failed wallet top-ups.
2. Processing Time
Approved refunds are processed back to the original payment method within 5-7 business days.
3. Wallet Refunds
If you prefer, we can instantly refund the amount to your TreepGo Wallet for immediate use on your next ride.
4. Contact Support
If you have any issues with your payment or need to request a refund, please contact us via the app's Help section or email info@treepgo.com.