Privacy Policy

1. Introduction and Scope

At TreepGo, safeguarding your privacy is fundamental to our ride-hailing and aggregator platform. This comprehensive Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application to book bikes, autos, or cabs. By accessing or using TreepGo, you consent to the data practices described in this policy.

2. Information We Collect

To provide you with a seamless and secure ride experience, we collect various types of information, including:

• Personal Identity Data: Your full name, profile picture, phone number, email address, and date of birth provided during registration.
• Location Data (Crucial): We collect precise or approximate location data from your mobile device if you enable us to do so. We use this data to calculate accurate ETAs, track ride progress, and ensure passenger and driver safety.
• Financial Information: Credit/debit card details, UPI IDs, or digital wallet information. Note that payment processing is handled by secure third-party processors, and we do not store full credit card numbers on our servers.
• Transaction History: Details about the rides you take, including date, time, distance, route, and fare charged.
• Device and Usage Data: IP address, device type, operating system version, app usage patterns, and interaction with our platform.

3. How We Use Your Information

Your data enables us to deliver our core services and continuously improve the TreepGo experience. We use your information to:

• Create, manage, and authenticate your account.
• Dispatch Captains and provide them with navigation to your pickup and drop-off locations.
• Process payments and provide receipts securely.
• Enhance safety and security, including verifying Captains and monitoring rides for unusual activity.
• Communicate with you regarding your rides, account updates, promotions, and customer support inquiries.
• Analyze usage trends to optimize app performance and expand our service areas.

4. Sharing of Information

We do not sell your personal data. However, to provide our services, we may share information with:

• Captains: We share your first name, pickup/drop-off locations, and rider rating with independent Captains to facilitate the ride. Your phone number is strictly masked to protect your privacy during calls or texts with the Captain.
• Service Providers: Third-party companies that assist us with payment processing, cloud hosting, data analytics, marketing, and customer support.
• Legal Authorities: When required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is reasonably necessary to protect the rights, property, or safety of TreepGo, our users, or the public.

5. Data Security and Retention

We employ industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your data against unauthorized access, alteration, disclosure, or destruction. We retain your personal data only as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities, remember your preferences, and deliver targeted advertising. You can control the use of cookies at the individual browser level, but disabling them may limit your ability to use certain features on our platform.

7. Your Rights and Choices

Depending on your jurisdiction, you may have specific rights regarding your personal data:

• Access & Portability: The right to request a copy of the personal data we hold about you.
• Correction: The right to update or correct inaccurate information.
• Deletion ("Right to be Forgotten"): The right to request the deletion of your account and associated data, subject to certain legal exceptions (e.g., pending disputes, fraud prevention).
• Opt-Out: The right to opt-out of marketing communications by using the "unsubscribe" link in our emails or adjusting your account settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We will notify you of any material changes by posting the new policy on our platform and updating the "Effective Date." We encourage you to review this policy regularly.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out to our Data Protection Officer at:

Email: privacy@TreepGo.com
Address: 123 Eco Drive, Tech Park, Mumbai, India